This Privacy Policy explains how Venetian Clean Sweep processes personal data in connection with its website and cleaning services, including move-in and move-out cleaning, from initial inquiry through completion handover.
Depending on your location and the applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal data. Some requests may be limited where we must retain information for legal, contractual, or security reasons.
To exercise a privacy right, please provide enough information to identify the relevant record and describe the request clearly. We may ask for additional details to verify identity or to understand the scope of the request before responding.
We keep personal data only for as long as needed for the relevant purpose, including service administration, accounting, dispute handling, and legal compliance. When data is no longer needed, it is deleted, anonymized, or otherwise handled in a secure manner according to applicable requirements.
When we update this policy, we will post the revised version on the website and, where appropriate, provide additional notice if the change is material. The updated version applies from its stated effective date.
We use personal data to respond to inquiries, assess property condition and service scope, prepare quotes, confirm appointments and access arrangements, carry out cleaning services, manage handover and follow-up communication, process payments, maintain records, operate the website, and meet legal or accounting obligations.
We may share personal data with trusted service providers that support website hosting, communication handling, payment processing, scheduling, record keeping, or similar operational tasks. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required to comply with law, a binding request, or a lawful process, and where needed to establish, exercise, or defend legal claims. We may also share information to protect rights, safety, or the integrity of our services.
Our processing is based on applicable GDPR grounds, including performance of a contract or steps taken before entering one, compliance with legal obligations, legitimate interests in operating and improving the service, and consent where it is required for specific cookies or similar technologies.
Where GDPR applies, individuals may request access, rectification, erasure, restriction, portability, or objection, and may withdraw consent where processing relies on consent. A complaint may also be raised with the competent supervisory authority, without affecting other legal remedies.
We may process identification and contact details, property and access information, booking and appointment details, service scope notes, condition photos if provided, payment and invoicing records, communication content, and technical data such as device and usage information. Where relevant, we also process information needed to confirm the cleaning scope, timing, and handover arrangements.
We collect personal data from website forms, email, telephone contact, booking communications, and information shared during the inquiry, scope review, appointment confirmation, cleaning visit, and completion handover. We may also receive limited technical data automatically when the website is used, and operational information from payment or service-related records.
The site may use essential cookies needed for security and core functions, preference cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
We use cookies and similar technologies for basic site operation, preference handling, and limited analytics or performance functions. Non-essential cookies may be restricted through browser settings or any consent tool made available on the site. Disabling some cookies may affect site functionality.
